Safety on ExpertTeacherTutors

Every tutor application is reviewed by a person on our team before they can be booked. We check:

• Qualified Teacher Status (QTS). Every tutor on the platform holds (or has held) UK Qualified Teacher Status. We verify this against publicly available qualification records.
• Identity. Tutors must complete Stripe Connect identity verification before they can be paid — this includes name, address, and date of birth checks against UK records.
• DBS check. Tutors who declare a current DBS (enhanced disclosure for working with children) display a green DBS Checked badge on their profile. We ask for the certificate number on file.

Tutors awaiting review can't appear in search results or accept bookings.

All messaging between parents and tutors happens on the platform — we don't support off-platform contact, and we actively prevent it:

• Email addresses, phone numbers, and URLs are automatically redacted in any message before the recipient sees them.
• Conversations that triggered the redaction filter are reviewed by our admin team.
• Tutors who repeatedly attempt to move parents off-platform are removed.

Keeping communication on-platform protects you: we can act on concerns, and we can't help if we can't see what was said.

• For online lessons, we recommend the lesson takes place in a communal area of your home, with a parent in earshot.
• Online lessons happen in our built-in video room — no third- party app to install. The room expires when the session ends.
• For face-to-face lessons, we recommend lessons take place in public or shared spaces (libraries, community rooms) for students under 18.

• All payments are processed by Stripe. We never see or store card details.
• Cancellations more than 24 hours before a session receive a full refund automatically.
• If a session doesn't happen, or the tutor doesn't show up, contact us and we'll refund you.

If you have a concern about a tutor, a message, or something that happened during a session — tell us. We take every report seriously and respond within one working day.

• Email safeguarding@expertteachertutors.com for anything safeguarding-related.
• Email support@expertteachertutors.com for general issues — refunds, technical problems, billing.
• For an emergency where a child is at immediate risk, call 999. For non-emergency safeguarding concerns, the NSPCC helpline is 0808 800 5000.

Tutors on ExpertTeacherTutors agree to follow the Safeguarding Policy and the Terms of Service, including:

• Holding (or having held) UK Qualified Teacher Status.
• Keeping all communication with parents and students on the platform.
• Reporting any safeguarding concern they encounter to the address above.
• Maintaining their DBS check and updating us if their status changes.